Cookies Policy

This Cookies Policy explains how Vegas Hero Casino uses cookies and similar technologies when you visit or use our website. It should be read together with our Privacy Policy and any other terms that apply to your use of the website. By continuing to browse the website, you acknowledge that cookies may be used as described below. Where required, we will ask for your consent before placing non-essential cookies on your device.

Vegas Hero Casino operates under a licence issued by the Malta Gaming Authority and is regulated under Costa Rica gambling law, providing oversight for player protection and fair gaming standards.

What are cookies?

Cookies are small text files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support the delivery of online services. Cookies do not usually contain information that directly identifies you, although information associated with a cookie may sometimes be linked with personal information held by the website operator.

We may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. For convenience, this policy refers to cookies and these related technologies together as “cookies”. The technologies used may vary depending on the features available on the website, the device you use and the settings selected in your browser or through our cookie controls.

Some cookies are placed by us, while others may be placed by third-party service providers that perform services for us. Third-party cookies may help with website functionality, security, analytics, advertising or other services. Third parties may process information in accordance with their own privacy notices and terms.

Why we use cookies

To make the website function properly and provide requested services.
To maintain secure sessions and help protect accounts, transactions and website systems.
To remember preferences, settings and information entered during a visit.
To understand how visitors use the website and identify areas for improvement.
To measure the effectiveness of communications, promotions and website content.
To help present content or advertising that may be more relevant to a user’s interests, where permitted.
To support compliance, fraud prevention, age verification, identity checks and responsible gambling controls.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may support navigation, account access, session management, security, fraud monitoring and the delivery of services requested by you. Because the website may not operate correctly without them, strictly necessary cookies generally cannot be disabled through our cookie preference tool. You may be able to block them through your browser, but doing so can prevent parts of the website from working.

Functionality cookies

Functionality cookies remember choices you make and help provide a more convenient experience. For example, they may remember language, region, display preferences or other settings. If you refuse these cookies, some features may still work, but the website may not remember your preferences and you may need to enter them again.

Analytics and performance cookies

Analytics and performance cookies help us understand how the website is used. They may collect information such as the pages visited, the links selected, the time spent on a page, the device or browser used and whether an error occurred. This information is generally used in an aggregated or pseudonymous form to monitor performance, improve design, fix technical problems and make the website easier to use.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help us and our service providers measure campaigns, limit repeated advertisements and deliver content that may be relevant to your interests. These cookies may record information about browsing activity across websites or services. They are not intended to encourage unsafe gambling. We may use available controls and suppression measures to support responsible gambling communications and applicable legal requirements.

Security and compliance technologies

Cookies and related technologies may be used to detect unusual activity, prevent abuse, protect users and the website, support age and identity verification processes, and meet legal or regulatory obligations. These technologies may operate even when other categories of cookies have been declined, where they are necessary for security, compliance or the provision of a service.

Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select individual categories. Your choices may be saved for a period of time so that you are not asked to make the same selection on every visit. You can change your preferences later by using the available cookie settings link or tool, where provided.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block third-party cookies or receive a warning before a cookie is stored. Instructions vary between browsers and devices, so you should check the help or settings area for the browser you use.

Review the cookie controls shown on the website and choose the categories you wish to allow.
Open your browser’s privacy or security settings to review, delete or block cookies.
Clear cookies from a device if you want to remove previously saved preferences.
Repeat these steps on each browser or device you use to access the website.

Blocking or deleting cookies may affect website functionality. You may be signed out, lose saved preferences or be unable to access some account, payment, security or interactive features. Disabling a cookie does not necessarily delete information already collected before the change. Some information may continue to be processed where this is required to provide services, protect the website, meet legal obligations or support responsible gambling and compliance activities.

Cookie controls do not always prevent all forms of online tracking. For example, browser settings may not control information collected through server logs, account activity, device security tools or technologies provided by third parties. Where applicable, you should review the privacy choices offered by those third parties.

Information collected through cookies

Depending on the cookie and the way you use the website, information collected may include an internet protocol address, device type, browser type, operating system, approximate location, referral source, pages viewed, actions taken, session dates and times, preferences, error information and interactions with website content. We may combine cookie information with account or transaction information where this is necessary for a legitimate business purpose, service delivery, security, compliance or another lawful reason.

We use information collected through cookies in accordance with applicable privacy and gambling requirements. This may include operating and securing the website, providing customer support, improving services, understanding user behaviour, preventing fraud, managing marketing choices and responding to legal or regulatory requests. We do not use cookies to remove your responsibility for making informed and controlled gambling decisions.

Some service providers may process information on our behalf or provide independent services connected with website operation, analytics, security, communications or advertising. These providers may have access to relevant information only as needed for their services, subject to applicable contractual, privacy and security requirements. Information may be processed in Australia or another country, depending on the providers and systems used.

The website may include links to external websites, applications or services. Those services are not controlled by this policy. If you follow an external link, you should review the relevant provider’s cookie and privacy information before providing personal information or accepting cookies.

Updates, privacy and contact

We may update this Cookies Policy from time to time to reflect changes to the website, the cookies we use, service providers, technology, legal requirements or our business practices. Any updated version will be made available on this page and will apply from the date it is published, unless a different effective date is stated. You should check this page periodically for the latest information.

Our Privacy Policy explains in more detail how personal information is collected, used, disclosed, stored and protected, and how you may exercise applicable privacy rights. If there is an inconsistency between this Cookies Policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that issue.

If you have a question about cookies, privacy choices or the operation of the website, please use the contact or support channel made available on the website. Do not include sensitive account, payment or identity information unless it is specifically requested through a secure channel. For questions about gambling activity or concerns about your gambling, use the responsible gambling tools and support information provided on the website.

By using Vegas Hero Casino after reviewing this policy, you acknowledge that cookies and similar technologies may be used as described here, subject to the choices and rights available to you under applicable law.